Jaybird x4 doesn't charge



  • Official comment

    Hi Anna,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • okanous

    Hello, I have been searching for the Jaybird X4 battery problem. I found Jaybird strongly recommends to charge the X4 on a computer because any other source of electricity has too much current running through it. They also strongly recommend taking the X4 out of the charger when it is fully charged. Do not overcharge or leave it in the charger. Another thing about the Jaybird battery. You should only charge the X4 when it recommends you to do so. After it tells you it is at 20% it will tell you to charge the battery. If you get a green light or yellow light when you put the X4 into the charger, your X4 is probably a brick. You should only get a red light while it is charging and a green light when fully charged. Hopefully, you are still under warranty. Treat all Jaybird batteries with care. I bought the X4 today 01/10/2020. I will treat it like a baby. Good luck!

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