Extremely temperamental device

Comments

2 comments

  • Official comment
    Bruce

    Hello Gerard,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can also follow these recommendations:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Gerard Colreavy

    Thanks for the response Bruce.

    I have followed your instructions and the instructions given to others in this forum, and no change is noticed in my Jaybirds; they are still unusable. This suggests to me that I have a faulty product.

    Is there a way I can send the headphones to be assessed and fixed by Jaybird or replaced for a working pair?

    Regards
    Gerard

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