Jaybird Vista left earbud doesn’t have sound



  • Official comment

    Hi Diego,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please do a reset to resolve the issue of your headset:

    Before starting this process please “FORGET” or “REMOVE” your Jaybird Vista device from the Bluetooth menu on all your connected audio devices.

    1. Place both earbuds into the charging case and close the lid.

    2. Open the charging case. Press and hold the case button until the case LED starts blinking white.

    3. While the charge case LED is blinking white, press the case button twice.

    4. The LED will blink pink and you can now close the case.

    5. When you open the case, your earbuds are reset and ready to pair. Go to the Bluetooth menu on your audio device and select ‘Jaybird Vista’ to pair again.

    6. Remember to reselect your favorite preset from the Jaybird App.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

    Comment actions Permalink
  • Robert BeDell

    Same issue. It's a problem with a software update post unboxing. They have yet to acknowledge the issue that I've seen. Factory resetting doesn't help. I swapped for a different pair at best buy, didn't update them on the app for 2 solid weeks with no problems. Updated them so I could change the timeout settings and had the issue within a few hours of the update.

    Comment actions Permalink
  • Robert BeDell

    @Bruce this is a software bug! Factory reset doesn't roll back firmware! I recommend swapping them at the store and not updating them until they fix the issue. Read my post. Jaybird needs to come out with another firmware update to fix the issue.

    Comment actions Permalink

Please sign in to leave a comment.