Jay bird x4 red LED remains on and I cannot proceed with a factory reset



  • Official comment

    Hi Sub budz,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Theodore Andrikou

    I have just the same problem. After a use of one hour the central button was not respond and the red light remained on. I did not have a way to turn it off or reset it. Please provide me some help

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