i own jb x4 since november 19
[serial nr 1910SDC034B8
device id 1CBADC59-AD1F-4655-B044-41A4A5F47E27]
i have some problem letting them interact with siri un my iphone X (sf version 13.3)
i long press the central button, siri wakes up and immediately shut down. Evrything else (answer call, volume, skip) works well!
I tried to use siri with other earbuds and it works!
So i red and followed the reset guide on your sit, but did not worked.
So i tried to update the X4 firmware to the latest (1.4.3// mine is actually 1.3.5) using the firmware update assistant on my mac (updated to Catalina 10.15.2) but... nothing happens: during updating procedure the light on the x4 remote control remain off... but the software does not recognize the buds, and nothing happens!!!
i've tried to reach the support but had no help
Can you please help me?
thanks for your attention
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