My left ear bud has stopped working after 6 months of use

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  • Official comment
    Bruce

    Hi Dhin,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please try the following as applicable:

    -Check your buds, make sure they're clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1. Put your buds in pairing mode. Turn the buds off, then press and hold the Power Button for more than 4 sec until you see alternating red/green LED.
    2. While the LED is flashing red / green double press the Power Button.
    3. The LED will turn orange and your buds will turn off.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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