Need to replace right earbud

Comments

7 comments

  • Official comment
    Bruce

    Hi Ariel,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Adam Guinn

    Mine does the exact same thing. The only way I can fix it is put it back in the case and reset it from there but it always reverts back to not working properly. I can actually here a very, VERY fair sound coming from the right but it’s very difficult to hear if you are t listening closely.

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  • Bruce

    Hello Adam,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please try and update your buds' firmware if you haven't already done so. Here are the steps:

    1. Place the earbuds in the charging case and leave the case lid open.

    2. Download the Jaybird App and connect the Jaybird Vista earbuds to your phone:

      • Go to Headphones tab → Support

    3. Your Vista firmware version will be displayed after the App build number.

    4. If there is a firmware update available the Jaybird App will prompt you to install it.


    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Anthony Duque

    Same thing is happening to me. Very frustrating.

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  • Adam Guinn

    My firmware is up to date. The problem with the right earbud persist and is actually getting worse. I can no longer fix the issue most by putting it back in the case.

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  • Adam Guinn

    Okay, I’m starting to get a little frustrated. This is my 3rd comment on this thread making it known that my Vistas are not functioning properly. I am a business owner, and this is really poor customer service. I am also on my third pair of Jaybird headphones. This is not how you take care of loyal customers such as myself.

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  • Ariel Goldblatt

    Adam, I can completely relate to your frustration. I never received the email that was promised me in this thread and then spent 2 hours on the phone with a CSR. I received an email confirmation and then waited 10 days before replying to the email every single day for the past week. I finally got so fed up that I called Jaybird customer service to check the status of my order. Turns out it was never processed by the third party CSRs who were taking over during Christmas.
    The person I spoke to was an actual Jaybird employee who processed my return immediately and expedited the replacement.
    I suggest calling customer service during business hours and expressing your frustration. Based on my own experience, I feel like this will be the best way to get things done.

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