Right earbud won’t charge or turn on



  • Official comment

    Hi Justin,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Justin Harmon

    Lid closes well, the ear buds fit in the charger appropriately, and the charging ports are clean. My problems are worse now though, the charging pod no longer lights up at all and after several hours the ear buds only charge to 40-50%. They die really fast too once I take them out to use them. I’ve tried just charging the pod itself without the buds in them to no avail. What to do now?

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