Lost charger cable

Comments

8 comments

  • Official comment
    Bruce

    Hi Simon,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one. For your reference, the Charging Cradle is available on the website:

    https://www.jaybirdsport.com/da-dk/shop/tarah-pro-charging-cradle.html#989-000456

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on +45 38323120.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Tecla Ngoma

    I have recently lost my charger too and cannot purchase a replacement either. I have recently called their contact centre and was told to buy from ebay or Amazon. EBay is also out of stock and Amazon is charging the price of a new set of earphones for the charger alone. I think this is unacceptable and will be lodging a complaint with Australian Consumer Protection

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  • Bruce

    Hi Tecla,

    Thank you for your feedback.

    I also sent you an email as well. 

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 1 800-025-544.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • sponty79

    Hi Jaybird, 

    same here. Unfortunately lost the charger clip. A replacement clip is still in the web-shop but shown as sold-out! Couldn't even find alternatives at Amazon or Ebay. Jaybird, can you please tell, if a replacement clip will be available again soon? I love my Tarah Pros, but it totally doesn't make up to buy a new pair, just because there are no spare parts anymore for an article that isn't that old, in fact still available.

    Thanks. 

     

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  • Josh Lawrence

    I am also missing my charger, please can you provide a reasonable explanation for there being no stock?? Instead you are encouraging people to discuss further in emails which then stops others from knowing the full situation..

    Pls respond

    J

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  • Bruce

    Hello Josh,

    Thank you for your feedback.

    I have forwarded this concern to the appropriate team. I have sent you, Josh and sponty79 an email so we can proceed in helping you with this concern.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Shahin Movahedi

    Hi Jaybird, 

    I have the same issue. Unfortunately lost the charger clip. A replacement clip shows in web-shop but shown as sold-out! Jaybird, can you please tell, if a replacement clip will be available again soon? I can't use my headphones anymore because I can't find the charger for it anymore :( 

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  • Christian Hammann

    Same with me. I've lost my charger clip and as no replacement is in stock (CH as well as DE) do I need to trash my beloved Tarah Pro? Hope you get a solution.

    I have seen  there are  some in stock in the US store but this would not a solution for me.

     

    Kind regards

    Christian

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