Vista Charging Case just not working

Comments

7 comments

  • Official comment
    Bruce

    Hi Jonathan,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Kenneth Wingårdh

    My charging case died yesterday too...sad to see that quality has not been prioritized,
    selecting design, technology and supplier...especially considering the price :(

    Lot to learn from the big tech suppliers...never had an issue with Sony or Samsung for example.

    I will contact the store where I purchased them here in Sweden (in October) and ask for a reclaim.

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  • Jonathan

    I was in touch with the Jaybird Support for over a week cause it almost always took them one whole day to reply to my email. The whole customer support was by far the worst I ever experienced. By now they sent me a replacement case and that one is working fine now the problem is that they sent me instead of a black a white case. Haven't gotten a reply from them about that. Btw jaybird/logitech has to do something shady. If you google any problem or issue regarding the vistas you wont find any content only except their useless reset guides on their own site.

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  • Kenneth Wingårdh

    Hmm...the store found no fault on the case...charging worked after reset of both buds and case, I only tried reset of case (which was stone dead). Well, I love the Vistas when they work so I'm happy 🙂
    Strange though 🤔
    I'll get back if it happens again.

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  • Anthony G

    I just bought these a couple weeks ago and the charging case just stopped for me too. I can charge it though, but it stopped functioning without any red light warning. Hope they can respond to my email quickly.

    Kenneth, please do update if it happens to you again.

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  • Bruce

    Hi Anthony,

    Thank you for the update.

    I have sent you an email as well.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Mark

    My case stopped working this morning. The lights will not turn on so I cannot do a reset. I’ve tried recharging the case but still no dice. 

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