Jaybird X4 Unresponsive

Comments

5 comments

  • Official comment
    Bruce

    Hi Donnie,

    Thank you for reaching out and I am sorry to hear about what happened, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    Comment actions Permalink
  • Mic M

    I have the exact same problem explained above, except my earbuds are even newer. 

    0
    Comment actions Permalink
  • Bruce

    Hi Mic M,

    Thank you for reaching out and posting here in the Support Community.

    I would like to know if you have tried the following:

    - Try a different power source/charger
    - Computers are the best and safest method, as is anything 1 AMP or less.
    - Car chargers produce a much greater power supply and should be avoided.
    - Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
    - To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
    - Avoid charging your headphones after exposure to sweat.
    - Make sure charging port/cradle is clear of any debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

    0
    Comment actions Permalink
  • Jared Kirk

    I am having this same problem. My Jaybirds shut off suddenly during my workout today, and wouldn’t turn back on. I didn’t get the normal low battery alert or any other warning. They won’t power back on, and when I try to charge them I just get a green light (sometimes flickering like it is shorting out), but still no response if I take them off of the charger and try to power them on. I have tried both wall outlet and computer charging with no success.  I tried to factory reset them, and even left them on the charger for a couple of hours. Still nothing. I’ve only had them since February of this year. 

    1
    Comment actions Permalink
  • John DeLory

    I am having this same problem. My Jaybirds won't turn back on. They won’t power back on, and when I try to charge them I just get a green light.

    I tried to factory reset and even left them on the charger for a couple of hours. Still nothing. 

    what can we do to correct this?

    0
    Comment actions Permalink

Please sign in to leave a comment.