Left earbud not working

Sarah G

• December 24, 2019 10:30

Hi guys,

I've had my X3 for just over a year and I love them. But this morning the left earbud stopped working! When I fiddled with the cable the sound did come back but only for a few seconds. 

I can see that there is a small area of exposed wire where the left cable joins the control bit. Can you let me know how best to get this fixed? 

Thanks.

0

• Official comment

  

  Bruce B.

  • December 26, 2019 18:55

  Hello Sarah,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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