Static when running

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1 comment

  • Official comment
    Bruce

    Hello Blaine,

    Thank you for reaching out. I'll be happy to help you with this one.

    You can try the following as applicable:

    1. Move your earbuds and your Bluetooth device closer as you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.

    2. Reset your Bluetooth connection by turning your devices Bluetooth off for at least 10 seconds and then back on.

    3. Complete a reset of your earbuds.

    You can test the quality of connection with a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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