Broken wire on x3

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1 comment

  • Official comment
    Bruce

    Hello Mike,

    Thank you for reaching out. I'll be happy to help you with this one.

    First, I'd like to know if the damage affects the sound. If not, we recommend against wrapping the wire too tightly and avoid crimping the wire.

    Store the buds in its original pouch or something more spacious. We can assess the situation and suggest the best course of action if needed.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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