Wire tearing


1 comment

  • Official comment
    Bruce B.

    Hi DarlaAdams2220,

    Thank you for reaching out and posting your query. I'll be happy to help you with this one.

    First, I'd like to know if the damage affects the sound. If not, we recommend against wrapping the wire too tightly and avoid crimping the wire.

    Store the buds in its original pouch or something more spacious.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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