Wire tearing

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DarlaAdams2220

• December 15, 2019 21:06

The rubber protecting the wire on my Jaybird freedoms is torn in multiple places and is exposing the wire inside. I am wondering what can be done about this problem.

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• Official comment

  

  Bruce

  • December 23, 2019 21:29

  Hi DarlaAdams2220,
  
  Thank you for reaching out and posting your query. I'll be happy to help you with this one.
  
  First, I'd like to know if the damage affects the sound. If not, we recommend against wrapping the wire too tightly and avoid crimping the wire.
  
  Store the buds in its original pouch or something more spacious.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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