x2 wont cahrge

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Robert Salisbury

• December 01, 2019 11:02

Hi,

My x2's wont charge properly. Either goes straight to a green light or red for maybe 30 seconds then green as if charged. They then last for about 5 mins max and run out. i have tried a factory reset but the light will not turn yellow as it should do after holding the volume buttons. I have read all the comments and suggestions and it seems to be a common problem. Can you please help.

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• Official comment

  

  Bruce

  • December 04, 2019 18:13

  Hi Robert,
  
  Thank you for reaching out and I am sorry to hear about what happened, let me help you.
  
  I appreciate you sharing the stuff you have tried. I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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