Jaybirds stopped working



  • Official comment

    Hi Cory,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Patrick Forrett


    I have a similar problem to report. My Jaybird X3s simply stopped working a few days ago. The LED shows red when connected to the charger, but the X3s won't take a charge (even after 24 hours on the charger!), and I cannot reset them.

    The X3s are about a year and a half old and have always been treated well – no drops or spills. I would really appreciate some help.



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