Charging Case

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Sergio Cepeda

• November 26, 2019 14:48

I am having problems with the charging case pins. Every time i put the earbuds in the charging case I have problems on closing the case. I found the issue , the pins that are on the extremes got bend; so every time I need to move those pins with my hands and try to put them straight. 

I just bought my Jaybird 4 months ago and I am not happy with this. Is there any other way to charge my eardbuds?

Thanks

Sergio

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• Official comment

  

  Bruce

  • November 26, 2019 20:25

  Hi Sergio,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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