Battery swollen & Case opened

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GJ Lee

• December 02, 2019 03:13

I bought Freedom in July 2019, and it worked well for a few month, but had problem to charge earphone for last 2 months, sometimes can charge sometimes cannot charge, and recently it works with charge clip only. (I bought it by internet shopping at Australia, and now using in Malaysia.)

But yesterday I noticed that the battery was swollen like a ballon and case was opened & cannot close. (Photo attached).

Is it normal the battery has such kind of problem after 5 months?

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• Official comment

  

  Bruce

  • December 04, 2019 18:06

  Hi GJ,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 1 800-025-544.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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