Charging case issues (Jaybird Run)



  • Official comment

    Hi David,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • deeteedub

    I was having the same experience with the left side not charging.  I took a magnifying glass to look in the compartment and found that one of the prongs was bent and not making a connection.  I bent it back while praying it wouldn't snap off and not it works again.  But yeah, the whole thing is a bad design.

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