Charging case problems

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Andrei Rusnac

• November 23, 2019 21:30

Hello there ! I have a very very big problem ! On my charging case one of the four pins which are charging the right bud was broken. Now i gaved them to a service center and somehow the managed to order the needed replacement parts, they only dont know how to open the charging case to replace the broken pin! Can you please give me some info about this ? Thank you very very much for your help

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• Official comment

  

  Logi_Bruce

  • November 25, 2019 22:36

  Hi Andrei,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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