X4s Keep turning off

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  • Official comment
    Bruce

    Hi Josh,

    Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.

    If you experience issues with the audio cutting in and out, or dropping out, try the following as applicable:

    • Move your earbuds and your Bluetooth device closer -- you may be experiencing Bluetooth interference. While the range of most Bluetooth devices is 10 meters (33 feet), the optimal range for any Bluetooth stereo device is about 60 centimeters (2 feet) from the audio source.
    • Your earbuds’ Bluetooth antenna is located in the inline remote -- try moving your audio source device closer to the side where the inline remote is located. For example, you can try moving your audio source device to your right pocket instead of your left.
    • Reset your Bluetooth connection by turning your device's Bluetooth off for one minute and then back on.
    • Complete a reset of your earbuds.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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