Jaybird X4 disconneting



  • Official comment

    Hi Parikshit,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Parikshit Bansal

    Hi Bruce,
    Thanks for getting back to me. I haven't got your mail yet. I am currently in India and hence not able to call your customer care number 866... .Another email from you would be highly appreciated.

    I was actually previously contacted by Ameena (Ticket Number : 1952318). I tried the advice she gave me (changing the charging port, checking buttons etc). I came to the conclusion that the buttons are all working fine, and the problem occurs irrespective of device. The earphones disconnects abruptly and then I have to wait a minute to switch it back on again. (sometimes I am forced to soft reset, which helps in almost all cases) The battery indicator is also broken and gives random battery percentages.

    Also I am charging the earphones with my Macbook Air. It might be an illusion, but it seems that the earphones tend to get disconnected, when I am not playing any audio (though I think this is a wrong conclusion myself).
    Waiting to hear from you.

    Parikshit Bansal

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