JAY BIRD audio delay on galaxy s10

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  • Official comment
    Bruce

    Hello bassam,

    Thank you for reaching out. I'll be happy to help you with this one.

    I'm very curious to know if this happen to only one source device (S10). Kindly test by connecting it to a different device or a device with a different OS and observe.

    You can also reset your buds through these steps:

    1) Turn headphones off 
    2) Put headphones in pairing mode (hold middle button for 6-8 seconds until it says, "Searching for your Music Device")
    3) LED will flash red and green 
    4) Hold both volume buttons down 6-8 seconds, this will reset the headphones
    5) LED will flash orange 3 times 
    6) Delete Bluetooth profile from device 
    7) Put headphones back into pairing mode and connect them to your device. 

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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