Tarah pro not responding

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KXpress .

• November 20, 2019 03:25
• Edited

Tarah pro isn't responding and it's not working. Cant charge or turn on. I only used it for a day. tried resetting but doesn't work. 

Please don't reply:

Please try these suggestions that can help to resolve the issue of your headset:

- Computers are the best and safest method, as is anything 1 AMP or less.
- Try a different power source/charger
- Car chargers produce a much greater power supply and should be avoided.
- Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2 hours,
- To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
- Avoid charging your headphones after exposure to sweat.
- Make sure charging port/cradle is clear of any debris.

 

Thanks

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• Official comment

  

  Bruce

  • November 20, 2019 21:11

  Hi KXpress .,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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• 

  Rudyard Vega

  • December 15, 2019 18:12

  Same issue. It seems that is a common trouble with these earbuds

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