Jaybird Vista Popping / Crackling Sounds

Comments

4 comments

  • Official comment
    Nash

    Hey! You shouldn't be getting any crackling at all, no matter the preset you are using.  The first thing we should try is a hard reset. I will attach the instructions below.  If that doesn't help out, please contact our support team via this link, and we would be happy to help you out. 

    https://www.jaybirdsport.com/jaybird-support/contact-us.html

     

    https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-vista/getting-started/troubleshooting.html

     

    Thanks,

    Nash // Jaybird Support

     

     

     

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  • Steven Moore

    So the third pair has arrived and low and behold the same issue (though granted the issue with my first pair was more to do with connectivity issues but I did notice it in the short time I had that pair). 

    What I've found, having seen a comment elsewhere above is the majority of EQ presets I tested cause the issue on both pairs I currently have in hand, standard factory presets "Flat" & "Timothy Olson" avoid the problem but tbh those presents are not how I like to listen to music. I found one called "Smooth" by Loud & Wired & "Hip Hop Rap (Rich & Clear)" that both sound better (more to my taste but still far from perfect for me), though the later I did hear the very occasional pop. My personal EQ pops like mad. I guess I'll just keep searching through the EQ presents or make my own like Jon suggested, I've had a play with that, just takes time to test but it should work but simply put Jaybird clearly has released a product that can't handle certain frequency's which is a shame when we spend a good £160 on a pair of buds. I'm tempted to keep one pair as they are great when not popping and the competition for sports buds isn't all that hot, I just wish I wasn't having this issue having forked out a fair amount for something that has a fault that reminds me of cheap buds you get from China :(   

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  • notacapulet

    I have experienced the same crackling sound on some songs, and I agree that the only real solution is to find an EQ preset that works to reduce the crackling.  I know this is 6 months after you’ve posted, but maybe this will help someone else searching for more info on the same issue.  Not alone, consistent issue across units apparently.

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  • notacapulet

    I have confirmed that a HARD RESET followed by a FACTORY RESET will resolve the crackling issue, at least temporarily (seems to return, will confirm).  To validate that you are not crazy and there is in fact a crackling noise, run the “FULL RANGE SWEEP” audio test within “Driver Matching” here:

    https://www.audiocheck.net/soundtests_headphones.php

    This test will isolate the exact levels at which your unit crackles clear as day.

    EDIT:  Crackle was back within 5 minutes.  Sending these back!

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