Vista charging case is green light all the time



  • Official comment

    Hi 堃合 王,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one as well as to get more information.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Jeff Wu

    I have the same issue. I tried the soft, cradle long hold button and hard reset. Nothing worked. The greenlight has been on and I cannot re pair the earbuds at all. Please help ASAP. I just received it today and having this issue already.

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