My right ear bud is not working at all

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1 comment

  • Official comment
    Bruce

    Hi Robert,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please try these suggestions that can help to resolve the issue of your headset:

    -Check your buds, make sure they're clean and free of debris and reset:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green. 
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset. 

    NOTE: When you reset your buds, you will lose any saved presets and any saved devices on the paired list. You’ll need to repair your buds to your Bluetooth device. 

    Please observe the buds to further isolate the issue, you can connect the buds to a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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