Jaybird Run - Charger Case Not Charging:



  • Official comment

    Hi Andrew,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Andrew Forrester

    I have the exact same problem - the case doesn't close properly so only one of the ear buds charge. I bought the earphones in the US but live in the UK. Any solutions?

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