Jay bird freedoms have a life of there own

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Sarah Parkins

• November 12, 2019 21:41

 My headphones seem to have a life of there own! They connect to my phone randomly and start playing music. Or I have switched them off and try to switch them on they can’t find my phone and it takes 4/5 attempts at pairing and unpairing to get them to connect. They also randomly stop playing once connect or randomly dial people such as my boss at 4am the other day. Any ideas?

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• Official comment

  

  Bruce

  • November 15, 2019 22:05

  Hello Sarah,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Kindly try these troubleshooting steps:

  1. Make sure your headphones are powered off.
  2. From an off-state, press and hold the power button for 5 seconds until the LEDs flash red and green.
  3. Double press the power button. The LED will flash orange rapidly and you should hear a low double tone and your headphones will turn off. Your headphones have now been reset.

  NOTE: When you reset your headphones, you will lose any saved presets and any saved devices on the paired list. You’ll need to repair your headphones to your Bluetooth device.

  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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