Left earbud battery draining unevenly

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Kevin N

• November 16, 2019 00:29
• Edited

New Jaybird Vistas were purchased on Nov 11 2019. Charged fully and the Jaybird app updated firmware. Left earbud Battery was at 60% while the right earbud was at 95% after 2 hours of usage. Earbuds were hard reset to factory settings Then fully charged. Used for another few hours and left earbud battery was drained 15% more than the right side. Contacted jaybird and they advised defective left earbud. Will return and exchange for another set. Appears to be some kind of firmware issue. I am assuming the earbuds all have the same battery. Jaybird needs to look into this a bit further.

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• Official comment

  

  Bruce

  • November 18, 2019 18:54

  Hi Kevin N,
  
  Thank you for reaching out and for posting here in the Support Community.
  
  I'm glad we were able to address your concern and create a Support Ticket for you. If you require further assistance, please use that ticket to contact us.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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  Kevin N

  • November 19, 2019 14:34

  Hi Bruce,

  I don't think this issue has been addressed. This appears to be an ongoing issue and needs to be further looked into. These earbuds cost too much to be replacing them each and every time.

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  Richard Berg

  • December 01, 2019 09:53

  I have exactly the same problem... Bought these November 30th...

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  Kevin N

  • December 01, 2019 23:04
  • Edited

  Update:

  I returned the Jaybird Vista's for a new set.

  Left to charge for 1 entire day.

  Updated Jaybird App that updated Firmware.

  The left earbud battery is fixed but now the right earbud battery is draining more than the left side. There is some crackling sound I heard a few times from the right earbud. I'm really disappointed.

  Not sure what kind of quality control these are going through. Obviously these are not tested before being packaged.

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  Richard Berg

  • December 01, 2019 22:31

  I guess you are talking about battery not volume...:)

   

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  Kevin N

  • December 01, 2019 23:04

  Yes, the battery is what I'm talking about

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  Dmitry Abramenko

  • December 04, 2019 14:06

  Same problem, left earbud is draining more than the right one. But they still staying alive around 5 hours, don't know is it hardware or software problem. And what to do with it...

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