Replacement Bud Pairing problem

Comments

4 comments

  • Official comment
    Bruce

    Hello ElliotWORLD,

    Thank you for reaching out. I'll be happy to help you with this one.

    Can you powercycle your phone prior to re-pairing? You can do this by turning your phone off for at least ten (10) seconds and then turn them back on.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jeremy Jara

    I'm experiencing a similar issue. I just received a replacement right bud and am unable to pair both buds together with my Samsung Galaxy S10. My phone recognizes each bud individually, but the left and right bud do not sync together. I've performed soft and hard resets on the earbuds, power cycled my phone, reinstalled the app and still cannot get them to pair correctly. 

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  • ElliotWORLD

    Thank you. So we are both waiting for resolution.Bruce. I have tried power cycling my Pixil 3 xl  phone among the other attempts mentioned in my OP. 

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  • guitarhero 619

    Same exact problem w/ my Samsung S9+.  I've done a soft reset/factory reset/hard reset all while power cycling my phone and repairing each time.  I've gotten both earbuds to work once or twice, only by installing/deleting/reinstalling the Jaybird app.  Both earbuds only worked when I deleted the app on my phone, but once I reinstalled the app - same issue.  Now the left earbud doesn't work at all even when I do uninstall the app. 

    Please help, or I will be returning these and going w/ another brand!

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