Hi! I have bought a set of Jaybird Run XT’s just about 2-3 weeks ago. For some reason, the left earbud does not turn on, when I open the chargecase. The right turns on without problems and connects with my phone.
When I first purchased the earbuds, they both turned on at the same time. Now - The left earbud needs to be turned on manually before it connects to the right earbud.
It charges without problems and turns off, when put back in the chargecase. It just does not turn on when opening the chargecase.
I already have tried a “hard reset” on both earbuds. ( holding for 6 seconds, the double tap, so the orange light turns on… ), and I have also tried re-syncing them, and also forgetting them in my phone settings… basically I have tried everything on your support website.
What should I do?
Best Regards – Thomas Opal
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