Tarah Pros turning off

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2 comments

  • Official comment
    Bruce

    Hello Shaun,

    Thank you for reaching out. I'll be happy to help you with this one.

    Soft reset

    If your earbuds are not responding, put your Tarah Pro in the charger cradle and connect the USB charging cradle to a power source. This will turn your earbuds off and perform a soft reset.

    Hard reset

    If the battery has enough charge but the device does not turn on and you don't see any LED activity, press and hold the Middle Button for 20 seconds and then release. Wait for 5 seconds and turn on your Tarah Pro.

    Factory reset

    If this does not resolve your problem we recommend resetting your earbuds to their original factory settings. Before starting this process please “FORGET” or “REMOVE” your Tarah Pro device in your Bluetooth list of discovered devices in your phone or music device.

    1. With your earbuds off, press and hold the middle button for 5 seconds until the LED flashes white and you hear the pairing prompt.

    2. Double press the middle button. The LED will flash red briefly and the earbuds will turn off. Your earbuds have now been reset.

    3. When turned back on, your earbuds will automatically be in pairing mode. You will need to pair them to your audio device again and re-select your favourite preset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Shaun Chacko

    I've tried those things as suggested by several other threads. I am still having the same problem!

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