rubber coming off from the control- not even a year old

Comments

10 comments

  • Official comment
    Bruce

    Hi Sanjeeva, Julio and Rayan,

    Thank you for reaching out and I am sorry to hear about what happened.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Julio Gutierrez

    Same happening here! I feel the quality should be better especially for the hefty price they come for! I've had lots of defects with past jaybird purchases hopefully they can resolve this.

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  • Rayan Nasser

    Same with me. I sent them a note I hope they respond. This makes it easy for dust and water to get in really unsafe for the earphones! I've also had the for less than a year

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  • Shane Windus

    Same here.  Less than a year.  Actually they have been like that since only after 2 months.

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  • Shane Windus

    May I please have that email as well?

     

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  • Ádám Kóti

    Hi, The same happened to me as well, just reported this via email, only noticed this thread now. Rubber comming off the exact same place. Mine is only 2 months old as well.

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  • Ádám Kóti

    Has anyone received feedback about it? What's Jaybird doing with these issues?

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  • Shane Windus

    I have been contacted by their support team and a replacement is being issued.

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  • Pushkaraj Chaudhary

    I am also facing the same issue, and it's not even been a year.

     

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  • J k

     

    This is mine after only two months (bought them at the end of September), my second pair (the first one did not have this problem). At this rate the rubber will likely fall off completely in a few months.

    The middle button has also started to act up (sometimes not recognized by Android). Also various issues connection issues among them a noise that requires a hard reset. These connections issues I also had on the first pair.

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