the light is always on

Comments

2 comments

  • Official comment
    Bruce

    Hello dudi,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I listed Factory Reset instructions below that can help resolve this issue:

    Before starting this process please “FORGET” or “REMOVE” your Tarah Pro device in your Bluetooth list of discovered devices in your phone or music device.

    1. With your earbuds off, press and hold the middle button for 5 seconds until the LED flashes white and you hear the pairing prompt.

    2. Double press the middle button. The LED will flash red briefly and the earbuds will turn off. Your earbuds have now been reset.

    3. When turned back on, your earbuds will automatically be in pairing mode. You will need to pair them to your audio device again and re-select your favourite preset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Luke Bremner

    Hi. I have the same problem and I followed these instructions but nothing changed. The white light never goes off. What do I do?

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