the light is always on



  • Official comment

    Hello dudi,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I listed Factory Reset instructions below that can help resolve this issue:

    Before starting this process please “FORGET” or “REMOVE” your Tarah Pro device in your Bluetooth list of discovered devices in your phone or music device.

    1. With your earbuds off, press and hold the middle button for 5 seconds until the LED flashes white and you hear the pairing prompt.

    2. Double press the middle button. The LED will flash red briefly and the earbuds will turn off. Your earbuds have now been reset.

    3. When turned back on, your earbuds will automatically be in pairing mode. You will need to pair them to your audio device again and re-select your favourite preset.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

    Comment actions Permalink
  • Luke Bremner

    Hi. I have the same problem and I followed these instructions but nothing changed. The white light never goes off. What do I do?

    Comment actions Permalink
  • Andrew Schorn

    I have also had the same issue. Have tried every reset possible but nothing has worked? And not getting any response from customer service? 

    Comment actions Permalink
  • David Alba

    I just got these headphones today and have the same issue. Led light is always on even while headphones are off. Tried resetting but that did not work. Help.

    Comment actions Permalink

Please sign in to leave a comment.