My earphone is not charging


1 comment

  • Official comment

    Hi Bijesh,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one. Please note that we recommend against any DIY (do-it-yourself) fixes. Your safety is our utmost priority.

    I also recommend only using a 5V/1A charger with your buds.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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