My right ear bud is not working even after resetting it

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2 comments

  • Official comment
    Bruce

    Hi Tanisha and Utsha,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    Please check your buds are clean and free of debris.

    Here is a list of steps for the Factory Reset that will help resolve the issue:

    1.Make sure your buds are powered off.
    2.From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
    3.Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.

    You can further isolate the issue by testing using a different device or a device with a different OS and checking the voice prompts if it plays on both sides.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Utsha5020

    The Same exact problem. I wonder if I could upgrade. I am having this issue with the X3 and Wanted to upgrade to the RUN or RUN XT or Vista. I don't understand why the right one isn't working. I literally went on a run with them in the rain and the next day it stopped working.

    I thought JayBird made some top quality stuff but this really got me disappointing  :(

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