Left earbud detached

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Tom Bongers

• November 04, 2019 10:14
• Edited

Hi, 

I bought the Freedom Special Edition a bit more than a year ago and my left earbud physically broke last week; the plastic speaker part separated from the rest of the headphones. I have always treated them very well and nothing has happened to them to give a reason why this would have happened. Is this covered under a warranty? I have proof of purchase if necessary. Please help. Thank you.

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• Official comment

  

  Bruce

  • November 11, 2019 23:55

  Hi Tom,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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