Unable to connect to App - iPhone11

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2 comments

  • Official comment
    Bruce

    Hello Jerome,

    Thank you for reaching out. I'll be happy to help you with this one.

    Kindly try these troubleshooting steps:

    1. Forget/ Remove Jaybird RUN XT in the Bluetooth settings of your phone.
    2. With the Right bud turned off, press and hold the right button to enter pairing mode. The audio prompt will say “Go to Bluetooth Settings and select Jaybird RUN XT”.
    3. While in pairing mode, double press the right button again to perform a reset. You will hear a series of beeps followed by “Power off".
    4. Power on the Right bud again and it will automatically enter pairing mode.
    5. Pair Jaybird RUN XT via iOS Bluetooth Settings.
    6. Launch the app again and wait for connection.
    7. You should see a “Bluetooth Pairing Request” pop up on screen.
    8. You will need to tap “Pair” on this message and Jaybird RUN should connect to the app successfully.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Jerome Gaerlan

    Hi Bruce,

    Thanks for coming back to me -

    Unfortunately that process did not work. I had read that in another post and after trying it again no luck. The app continues to scan and doesn’t stop or provide a pair notification.

    kind regards
    JG

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