I did well in Auckland marathon last week (sponsored by Jaybird) and won some Tarah Pros. As such I don't have a receipt. They fit and sound great but there are 2 issues:
1) on the app it says there's an update to install, but when I try to install it continually says "Low Battery. Your phone and buds need to have at least 30% charge to start the update". My phone and the buds are fully charged and sitting next to each other. My phone is on android 6 and up to date, with all permissions for the app allowed. My buds are on firmware version 1.0.00. I have tried factory rebooting the buds at least 10 times. I have also removed and reinstalled the app a few times. Nothing helps.
2) while running and receiving a call, if I accept it, my music stops, but the sound from the call then comes from my phone, not the buds- it's extremely frustrating as I run a lot and get business calls during this time. My last $20 MPow headphones worked great for calls, so its frustrating that these top of the line buds have issues (hopefully it's an easy fix). Also, after I end the call the music doesn't restart and nothing reactivates it apart from pressing the middle button to turn the buds off and then turning them on again. Again- pretty annoying, but not as much as not being able to hear phone calls via my buds. For some reason, if I put the buds on and don't have any music playing, I actually do get my phone call sound coming via my buds, but as soon as I start listening to music and then get a call during this time, they don't work properly and the sound comes from the phone (and as I'm always using these buds to listen to music, it renders them incapable of functioning for phone calls).
-what is the current firmware version?
-are you familiar with the two problems I am facing and does the current firmware version address these issues?
-or are the problems more fundamental than a firmware fix?
FYI, the serial number is 1920FJ004KX8 and the device ID is 4d965297-efb9-47a7-92d8-66aec4bc4020
Like I said, I do really like the sound and fit of these buds so hopefully its an easy fix or they can be replaced.
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