Windows 10 Bluetooth problem



  • Official comment

    Hi Matti,

    Thank you for reaching out. I'll be happy to help you with this one.

    Please provide the error message (if there's any). I also would like to know if you're using a Bluetooth receiver on your computer. You can further isolate the issue by connecting the buds to a different device or a device with a different OS.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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  • Matti Aittokumpu


    I can't find an error message, but my computer says when I try to connect to the earbuds that: (this is a rough translation from Finnish) "That didn't work, please make sure that the Bluetooth device is available/findable, and then try again."


    I'm using a Asus USB-BT400 4.0 USB Adapter for my Bluetooth connection.

    The earbuds connect to my laptop (which has in-built Bluetooth), without any problems. 

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