Jaybird run case not charging



  • Official comment

    Hi Edward,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

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  • Ben Soo

    Hello Customer Service. I have had my Jaybird Run headphones for less than 1 year. It seems the left bud is draining battery faster than the right. When I connect with bluetooth I receive the voice confirmation that the buds are "100% charged" however less than 30 mins of use I get a "battery low" warning or they abruptly power off.
    Your help and assistance is appreciated.
    Thank you

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