Jaybird run case not charging

Follow

Edward Crawley

• October 23, 2019 18:53

Hi. Had my headphones just over a year. Never had any issues and always loved them. Unfortunately the case no longer wants to charge. I’ve tried different power sources and cables and still nothing. Any help would be appreciated. Thanks

0

• Official comment

  

  Bruce

  • October 24, 2019 19:21

  Hi Edward,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

  Comment actions Permalink
• 

  Ben Soo

  • October 29, 2019 13:33

  Hello Customer Service. I have had my Jaybird Run headphones for less than 1 year. It seems the left bud is draining battery faster than the right. When I connect with bluetooth I receive the voice confirmation that the buds are "100% charged" however less than 30 mins of use I get a "battery low" warning or they abruptly power off.
  Your help and assistance is appreciated.
  Thank you

  0

  Comment actions Permalink

Please sign in to leave a comment.