Buttery running time

Mimi Kerr

• October 23, 2019 17:45

I charged my brand new freedom 2 FULL. Bud announced “fully charged!” It supposed to last for 4 hours play time, but it drained within 2hours. One hour and 50 min to be exact. I clipped the battery pack, buds still says “charge me!” and disconnect the buds. To say nothing of it, the battery pack is fully charged too. WHY???? If these buds only lasts less than 2 hours, I wish to return them!

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• Official comment

  

  Bruce B.

  • October 24, 2019 19:27

  Hi Mimi,
  
  Thank you for reaching out. This definitely shouldn't be happening, let me help you.
  
  I've sent you an email with details on how we will proceed with this one.
  
  The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.
  
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion
• 

  Mimi Kerr

  • October 24, 2019 20:20

  I replied to your email, but I got an automated reply saying you guys no longer process email inquiries sent directly to that address.
  What am I supposed to do now??

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