Right bud doesn't turn on

Comments

2 comments

  • Official comment
    Bruce

    Hi Oğuz,

    Thank you for reaching out. I'll be happy to help you with this one. You can try a reset to try and fix this issue. I included both methods:

    To soft reset your right earbud:

    -Place your right earbud into the charge case and close the lid.
    -Open the charge case and remove your earbud.

    To hard reset your right earbud:

    -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
    -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
    -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
    -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird_Bruce
    Jaybird Customer Experience
    #PowerYourPassion

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  • Oğuz Kaan Çetin

    My unit has replaced. But the thing is there are many people who are having this problem in this forum. This problem is causing because of loose charging case. So if you buy a new charging case probably it'll be solved. But the charging case costs about 60 70 dollars. Definitely it's not cheap. Jaybird should solve this problem and send free charging cases to customers who are having this issue.

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