Jaybird run earbuds don’t show up on my Bluetooth devices



  • Official comment
    Bruce B.

    Hi Ian,

    Thank you for reaching out. This definitely shouldn't be happening, let me help you.

    I've sent you an email with details on how we will proceed with this one.

    The easiest way to contact us from here on will be via the email I sent, if you do not get the email, please give us a call on 866.244.3399.

    Jaybird Customer Experience

  • S Pay

    I need that email as well

  • Linda SINCLAIR

    Hi I have the Same issue but also the blinking white doesn’t happen either:
    I've had my Jaybird Run's for almost a year and they recently stopped connecting on all devices.(iPhone, Mac, iPad)

    None of my devices are showing them as an available Bluetooth connection. I've done soft resets and hard resets, turned Bluetooth off on the devices for 10 seconds then tried reconnecting, I've also run a firmware update and still not working

    Any help would be greatly appreciated as I really enjoy my headphones.


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