Hello Lucy,Thank you for reaching out. I'll be happy to help you with this one.You can follow these recommendations:
-Make sure your Bluetooth is enabled and within range
-Make sure your buds are in pairing mode
-Check your Bluetooth list if it can accommodate/remember another Bluetooth device
-If the aforementioned steps do not help, please reset your buds prior to re-pairing. You can find the factory reset as listed here:
Lastly, you can isolate the issue by connecting the buds to a different device or a device with a different OS.
Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.htmlWarm Regards,Jaybird_BruceJaybird Customer Experience#PowerYourPassion
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