Need to return - doesn't stay in ears


1 comment

  • Official comment

    Hi Katie,

    Thank you for reaching out and for posting here in the Support Community.

    I am sorry to hear that they will not stay in your ears. I understand that you recently bought the buds. If you purchased them directly from us, please take advantage of the 30-day money back guarantee.

    You can find the return link here:

    You can also check out our other Jaybird models as they have different accessory options. I hope you find the best model that will fit you.

    Feel free to reach back to us by replying to this post or contacting our other support channels at

    Warm Regards,
    Jaybird Customer Experience

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