Earpiece charging issue



  • Official comment

    Hi Rudy,

    Thank you for reaching out. I'll be happy to help you with this one.

    I listed some of the things I'd like you to try:

    Kindly try using a different power source/charger and/or a different USB cable. A pulsing green LED on each side means it is charging, solid green light when fully charged. It is recommended to use 5V/500mA-1A charger for 2 hours only.

    It would also help to ensure that the lid of the charging case is securely closed and the charger ports and prongs align accordingly and are free from debris.

    Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html

    Warm Regards,
    Jaybird Customer Experience

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  • Rudy0203

    Hi Bruce,


    I have tried different sources to charge the earpieces.

    Anyway, I went to the store where I made the purchase and they already took it to return the complete box to your customer care service.


    I am very disappointed, the product cost me more than 200€ and now, I am not able to use them for the next 4 to 5 weeks.

    Not really happy with that.






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