Jaybird freedom 2 left earbud and now right has gone out

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Bryce Huschka

• October 13, 2019 17:42

Hi, I really need some help and was not sure if there was anything you could do. I bought the Jaybird Freedom X2 in March 2018. Within a year the left headphone stopped playing sound. I tried all the resets and that didn't work. I have been living with sound out of the right headphone and now that just went out. I have had no issue where there was physical damage to the phones. Is this how long the headphones are supposed to last? I appreciate any support possible. Bryce

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• Official comment

  

  Bruce

  • October 18, 2019 21:18

  Hi Bryce,
  
  Thank you for reaching out. I'll be happy to help you with this one.
  
  Kindly check if your buds are clean and free of debris. Please also check if there are voice prompts on both buds.
  
  Feel free to reach back to us by replying to this post or contacting our other support channels at https://www.jaybirdsport.com/en-us/support.html
  
  Warm Regards,
  Jaybird_Bruce
  Jaybird Customer Experience
  #PowerYourPassion

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